What Whole Foods Employees Would Like You To Know About Amazon Returns
With the acquisition of Whole Foods by Amazon in 2017, and already seen in its successful partnership with Kohl’s, it was only a matter of time before Amazon returns became one of the services offered to the grocer. According to Retail Info Systems News, the service offers a longer return policy and does not require customers to return items in new packaging or labeling. While it may seem like a brilliant concept, the rollout has drawn backlash from Whole Foods employees who say they are overloaded with more people in the store to deal with. However, it seems that much of the frustration can be resolved with a simple solution.
In a Reddit thread, an employee said, “Our stores haven’t had a say in adding this program. We have not received any additional manpower to meet the demand, and with the understaffing of most stores, I can promise you this is not to anyone. priority. If the department is busy, please don’t be a hat if you have to wait 2-3 minutes for someone to return your five separate items. Please also be respectful to the members of the Whole Foods team who help you against their will. “
Whole Foods employees are also turning to another Reddit channel to share their tips on avoiding the influx of pedestrians into stores and how to make Amazon returns as smooth as possible. Several employees noted that the worst thing a customer can do when returning Amazon packages is not prepare. Their wish? Prepare the item and QR code for scanning. One person explained that in addition to helping customers, restocking, checking out and handling Whole Foods returns, “Trying to juggle returns from Amazon on top of everything else is very difficult.” , especially during peak hours. To make life easier for everyone, it is recommended that you remove or print the Amazon order QR code before entering the grocery store. This helps keep the return line moving and is a win-win for everyone involved.