The Goodwill Secrets staff don’t want you to know – there’s a reason clothes smell like vanilla, it’s not what you think

FOR some people, saving is a way of life.

That said, there are things that popular thrift store chains like Goodwill don’t tell shoppers directly that could transform their shopping experience.

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Becky Guiles used her YouTube platform to give viewers a little-known insight into Goodwill storesCredit: YouTube/Freebie Lady
At most Goodwill stores, if you find you don't like your item, you can return it for up to seven days, and sometimes even 14

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At most Goodwill stores, if you find you don’t like your item, you can return it for up to seven days, and sometimes even 14Credit: Getty

Becky Guiles, who goes by Freebie Lady on social media, knows this all too well and has used her YouTube platform to give viewers a little-known insight into Goodwill stores.

SIGNATURE VANILLA SCENT

In a video revealing the secrets of Goodwill employees, Guiles began, “Have you ever been to a Goodwill and noticed that all the clothes smell like vanilla or some other scent?

“I always thought it was because they treated the clothes in the back of the staff room for things like bed bugs, lice and other disgusting things. But that’s not the case.

“That’s actually something to fool you. What they actually do is they have air freshener there. So make sure you wash your clothes when you bring them back to Goodwill.”

Although Goodwill asks customers to wash or dry clean their clothes before donating them, there is no guarantee that this will be followed.

DISCOUNTED GIFT CARDS AND COUPONS

According to Guiles, you can buy discounted gift cards for Goodwill at places like Gift Card Granny and Arise.com, or even on eBay.

Many Goodwills also have coupons and point reward systems. You can either ask your local Goodwill manager or go online to your Goodwill web page and sign up for all benefits via email.

DONATED ITEMS ARE SOLD IN DIFFERENT STORES

Usually it is assumed that if an item has been donated to a specific goodwill, it will definitely be sold to that goodwill. It’s not always the case.

Items are actually sold in stores where they are more likely to be purchased by customers.

“If one neighborhood sells more furniture — like a college town — than another Goodwill, then they’ll send that furniture to the Goodwill that sells the most furniture,” Guiles explained.

“The same goes for all other Goodwill items. That’s why it’s very important to check all Goodwill around you.”

This will shock people who assume that shopping in the goodwill of a wealthier city will lead to better finds.

GOODWILL PARTNERS WITH STORES TO GET NEW ITEMS

These new items are slightly damaged, or out of stock items, for example.

“At my place, they actually sell brand new clothes with the Zara labels that come directly from the Zara company, and they’re 70% off,” Guiles revealed.

“And they either have a small imperfection or they’re just returned items.

“All you have to do is ask your local Goodwill manager if they partner with companies to get new items and what days they put them on the floor.

“Your managers are real people and they’re usually very nice and they want to sell the items, so they’ll usually give you all the information you’re wondering about.”

RETURN OF ARTICLES

At most Goodwill stores, if you find you don’t like your item or find something wrong after you take it home, you can return it for up to seven days, and sometimes even 14.

Guiles noted that if you get electronics and they don’t work, you can sell them for full credit or e-credit.

The savvy shopper also advised to test your electronics at the store.

“The employees are more than willing to help you test the electronics. There are outlets everywhere. So plug it in, try it out.”

Guiles spoke of his most successful Goodwill shopping trips: “I have found many resources online that indicate which day is the best day to shop at Goodwill.

“For my particular stores, I’ve found that Wednesdays are the day. And that’s why.

“Saturday is usually the last day for garage sales. People pack and donate things on Sunday, giving distribution centers and donation centers two days to sort items and get them to the store by Wednesday. .”

Goodwill items are sold in stores where they are more likely to be purchased by customers

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Goodwill items are sold in stores where they are more likely to be purchased by customersCredit: Getty

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