PermaPlate Furniture signs partnership with Stanley

SALT LAKE CITY, Jan. 25, 2022 (GLOBE NEWSWIRE) — PermaPlate Furniture today announced its service solution partnership with Stanley Steemer®. This relationship complements the service level innovations PermaPlate Furniture has developed for furniture retailers that will improve service levels for their trusted customers.

“We are very excited about our new partnership with Stanley Steemer® for many reasons, but primarily it opens a new door of innovation for retailer customers,” said Tom Scott, General Manager, PermaPlate Furniture. “Both companies are aligned on the vision of redefining the overall customer experience when technicians are required during the warranty process. Stanley Steemer® is committed to constantly refining the customer experience to ensure the highest levels of service with PermaPlate Furniture.”

Over the past year, PermaPlate Furniture has researched the best way to care for different types of fabrics, explored adding a protective cover for difficult stain sources, and created innovations with technicians to create a “single service resolution” complaints process.

“Research found that customers with stain claims were provided with cleaning kits (once approved). Customers are required to clean their own stains with only cleaning kits approved by their warranty provider. If the customer calls back but fails to remove the stain, warranty providers will then determine if a technician can be scheduled. This is not the best customer experience. It lengthens resolution times and the process only benefits the warranty provider. Our relationship with Stanley Steemer® in our service network will allow for faster resolutions for customers under “shared warranty” Thomas Scott.

“We are excited about the opportunity to collaborate and develop a warranty technician solution with PermaPlate Furniture,” said Chip Ebert, National Business Development, Stanley Steemer®. “We are committed with PermaPlate Furniture to continue to refine how best to meet the needs of warranty policyholders. Our conversations with PermaPlate Furniture have been very refreshing as we leverage the capabilities of both our companies to create a process of resolving stain claims without unnecessary delays for We will also work with PermaPlate Furniture to provide active policyholders with ongoing household cleaning discount solutions, which will improve the overall warranty value for customers.

About PermaPlate Company

PermaPlate is headquartered in Salt Lake City, Utah and is an industry leader in manufacturing appearance protection products and providing world-class warranty administration services. to thousands of retailers in the United States, Canada and Puerto Rico.

PermaPlate Furniture (www.permaplatefurniture.com) is uniquely positioned to leverage its rich corporate history and customer service expertise with more than 27,000 furniture stores and online retailers across the United States and of their valued customers.

About Stanley Steemer

Stanley Steemer® (www.stanleysteemer.com) was founded in 1947 by Jack A. Bates in Dublin, Ohio. For nearly 75 years, Stanley Steemer has remained a family business operating through a network of company-owned branches and independently owned and operated franchises across the United States.

Stanley Steemer® service technicians continually improve industry skills through classroom learning, enhanced customer service training and the development of new cleaning methods. Technicians receive additional intensive training for third-party certifications, such as the Institute of Inspection Cleaning and Restoration Certification (IICRC).

CONTACT

Dominique Fratto

Marketing director

[email protected]

Related images

Image 1: PermaPlate Furniture

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Photo 2: Stanley Steemer

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